Privacy policy

At Proud Pet Shop, we respect your privacy and are committed to protecting the information you provide when you visit our website, place an order, create an account, or contact our customer support team.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal information.

By using the Proud Pet Shop website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect information that you voluntarily provide to us as well as certain information that is collected automatically.

Information You Provide

Depending on how you interact with our store, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment and transaction information
  • Order details
  • Account information, if you create an account
  • Information you provide when contacting customer support
  • Information you provide when requesting a return, refund, replacement, or exchange
  • Reviews, feedback, or other information you choose to submit

We use this information primarily to process and fulfill your orders and provide customer support.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages or products viewed
  • Website navigation and interaction information
  • Referring website or source
  • General usage information

We may collect this information through cookies and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Process payments and transactions
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Handle returns, refunds, replacements, and exchanges
  • Respond to customer service requests
  • Maintain and manage customer accounts
  • Improve our website, products, and shopping experience
  • Personalize your experience on our website
  • Prevent fraud, abuse, and unauthorized activity
  • Maintain the security of our website and services
  • Send promotional communications when permitted and where you have chosen to receive them
  • Comply with applicable legal obligations
  • Protect our rights, customers, business, and services

We only use personal information for purposes that are reasonably connected to operating and improving our business and providing services to our customers.

3. Cookies and Similar Technologies

Proud Pet Shop may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may help us:

  • Remember items in your shopping cart
  • Maintain your shopping session
  • Remember certain preferences
  • Understand website traffic and usage
  • Improve website functionality
  • Provide a more relevant shopping experience

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect the functionality of portions of our website.

4. Shopify and Service Providers

Our online store is powered by Shopify, which provides the technology and infrastructure that allows us to operate our online store, process transactions, and provide our services.

Information submitted through our website may be processed by Shopify and by third-party service providers that help us operate our business.

These providers may assist with services such as:

  • Payment processing
  • Website hosting and technology
  • Order fulfillment
  • Shipping and delivery
  • Customer support
  • Analytics
  • Fraud prevention
  • Marketing and advertising

These service providers may process information only as necessary to perform the services they provide to us or as otherwise permitted by applicable law.

5. Payment Information

When you make a purchase from Proud Pet Shop, your payment information is processed through our payment providers and Shopify's payment infrastructure, as applicable.

We do not need to retain your complete payment card information for ordinary order processing.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

6. When We Share Information

We may share personal information when reasonably necessary to operate our business and provide our services.

For example, we may share information with:

  • Shopify and technology providers
  • Payment processors
  • Shipping and delivery providers
  • Order fulfillment partners
  • Customer service providers
  • Website and analytics providers
  • Marketing service providers, where applicable
  • Professional advisers and business partners when necessary
  • Government authorities or law enforcement when legally required

We may also disclose information when necessary to protect our customers, business, website, or legal rights, or in connection with a business transaction such as a merger, acquisition, sale of assets, or restructuring.

We do not sell your personal information for money.

7. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, promotions, offers, or other updates from Proud Pet Shop.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from promotional communications, we may still contact you with important non-promotional messages relating to your orders, purchases, account, or customer service requests.

8. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

If you follow a third-party link, you will leave the Proud Pet Shop website. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website before providing personal information.

9. Children's Privacy

Proud Pet Shop is not intended to knowingly collect personal information from children who are below the age required under applicable law to provide such information.

If you believe that a child has provided us with personal information, please contact us at support@proudpetshop.com so that we can review the situation and take appropriate action where required.

10. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored by us.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions
  • Provide our services
  • Maintain business and financial records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal and regulatory obligations
  • Enforce our agreements and policies

The length of time information is retained may vary depending on the type of information and the reason it was collected.

12. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request information about how your personal information is used
  • Request a copy of certain personal information
  • Opt out of certain marketing communications
  • Exercise other rights provided by applicable privacy laws

Some rights may be subject to legal limitations or exceptions.

To make a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

13. International Data Transfers

Because Proud Pet Shop uses Shopify and other service providers, your information may be processed, stored, or transferred outside the country where you live.

Where required by applicable law, we take appropriate steps to help ensure that international transfers of personal information receive an appropriate level of protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact us:

Proud Pet Shop
Email: support@proudpetshop.com

We will do our best to respond to privacy-related requests within the timeframe required by applicable law.