Terms of service
Welcome to Proud Pet Shop.
These Terms of Service explain the rules and conditions that apply when you visit, browse, or make a purchase through the Proud Pet Shop website.
By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website.
1. Using Our Website
You agree to use the Proud Pet Shop website only for lawful purposes and in accordance with these Terms.
When placing an order or creating an account, you agree to provide information that is accurate, current, and complete.
You are responsible for maintaining the security of your account information and for all activity carried out through your account.
We reserve the right to suspend or restrict access to our website where we reasonably believe that these Terms have been violated or that the website is being misused.
2. Our Products
We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and other information displayed on our website are accurate.
However, colors and the appearance of products may vary depending on your device, screen settings, lighting, or other factors.
Product availability may change without notice. We reserve the right to modify product information, discontinue products, or limit quantities available for purchase.
3. Orders
When you place an order through Proud Pet Shop, you are submitting a request to purchase the products in your cart.
After you place an order, you will receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted if there is an issue affecting fulfillment.
We reserve the right to cancel or decline an order when reasonably necessary, including in situations involving:
- Incorrect pricing or product information
- Product availability issues
- Suspected fraud or unauthorized transactions
- Incorrect shipping information
- Unusual or potentially abusive ordering activity
- Technical errors
- Other circumstances that prevent us from fulfilling the order
If we cancel an order after payment has been received, we will arrange an appropriate refund.
Please review your order carefully before submitting it. Once an order enters processing, we may not be able to accommodate changes or cancellations.
Returns and refunds are handled according to our Return & Refund Policy.
4. Pricing and Payment
All prices displayed on our website are subject to change without notice.
The price charged for your order will generally be the price displayed at the time you complete your purchase, as reflected in your order confirmation.
Applicable taxes, shipping charges, customs duties, or other fees may apply depending on your location and the circumstances of your order.
You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method provided.
If a payment cannot be successfully processed, we may be unable to fulfill the order until valid payment information is provided.
5. Shipping and Delivery
We make reasonable efforts to process and ship orders within the timeframes stated on our website.
Delivery times are estimates and are not guaranteed.
Once an order has been handed to the shipping carrier, delivery may be affected by circumstances outside our control, including:
- Carrier delays
- Weather
- Customs processing
- Incorrect or incomplete shipping information
- Holidays
- Transportation disruptions
- Other events beyond our reasonable control
Customers are responsible for providing accurate shipping information when placing an order.
Please review our Shipping Policy for additional information about processing, delivery, tracking, and shipping.
6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Please review that policy before making a purchase so that you understand the applicable return requirements, exclusions, refund process, and customer responsibilities.
7. Intellectual Property
All content appearing on the Proud Pet Shop website, including but not limited to:
- Logos
- Brand names
- Product images
- Graphics
- Written content
- Website design
- Product descriptions
- Videos
- Illustrations
- Reviews and other materials
may be owned by or licensed to Proud Pet Shop and may be protected by applicable intellectual property laws.
You may use the website for your personal, non-commercial shopping purposes.
You may not copy, reproduce, distribute, modify, republish, sell, create derivative works from, or commercially exploit our website content without our prior written permission.
8. Customer Reviews and Feedback
If you submit a review, comment, photograph, suggestion, testimonial, or other feedback to Proud Pet Shop, you agree that you have the right to provide that content.
By submitting content to us, you grant Proud Pet Shop permission to use, reproduce, display, publish, adapt, and distribute that content for legitimate business purposes, including improving and promoting our products and services.
You should not submit content that:
- Violates another person's rights
- Contains unlawful or abusive material
- Contains misleading information
- Infringes copyrights or trademarks
- Contains malicious software
- Impersonates another person
- Contains confidential personal information belonging to someone else
We reserve the right to remove or decline to publish content that we believe violates these Terms or is otherwise inappropriate.
9. Third-Party Services and Links
Our website may use services provided by third parties, including Shopify, payment processors, shipping providers, analytics providers, and other technology or business service providers.
Our website may also contain links to third-party websites.
We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.
If you choose to use a third-party service or visit a third-party website, you do so according to that provider's own terms and policies.
10. Shopify
Proud Pet Shop's online store is powered by Shopify.
Shopify provides the technology that enables us to operate our online store, but purchases made through Proud Pet Shop are transactions between you and Proud Pet Shop.
Shopify is not responsible for the products you purchase from Proud Pet Shop or for the fulfillment of your order.
11. Prohibited Activities
You agree not to misuse our website or attempt to interfere with its operation.
You may not use our website to:
- Break or violate applicable laws
- Commit fraud or facilitate fraudulent activity
- Attempt to gain unauthorized access to our systems
- Introduce viruses, malware, or other harmful code
- Scrape, copy, or extract website content without permission
- Interfere with website security
- Impersonate another person or business
- Submit false or misleading information
- Harass, threaten, or abuse our employees or other users
- Use our website for unauthorized commercial purposes
- Circumvent security or access restrictions
We may restrict or terminate access to the website where we reasonably believe that prohibited activity has occurred.
12. Accuracy of Information
We make reasonable efforts to keep the information on our website accurate and current.
However, occasional errors, omissions, or inaccuracies may occur, including with respect to product descriptions, prices, promotions, availability, shipping information, or other content.
We reserve the right to correct errors and update information when necessary.
If an error materially affects an order, we may contact you to discuss the available options, including cancellation or refund where appropriate.
13. Disclaimer
To the fullest extent permitted by applicable law, the Proud Pet Shop website and its content are provided on an "as available" basis.
We do not guarantee that:
- The website will always be available
- The website will be completely error-free
- All information will always be current or accurate
- Website functionality will always operate without interruption
- Products will always be available
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Proud Pet Shop and its service providers will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products purchased through it.
This may include, where legally permitted, loss of profits, loss of data, business interruption, or other indirect losses.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
15. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, and reasonable expenses arising from your violation of these Terms, your misuse of our website, or your violation of applicable law or another person's rights.
16. Termination
We may suspend or terminate your access to the website if we reasonably believe that you have violated these Terms or engaged in activity that could harm Proud Pet Shop, our customers, or our website.
Termination does not affect obligations or rights that arose before termination or provisions that are intended to continue after termination.
17. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to apply.
18. Entire Agreement
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the terms governing your use of the Proud Pet Shop website and your purchases from us.
If there is a conflict between these Terms and another policy, the specific policy relating to that subject may control to the extent required.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
Your continued use of the website after updated Terms are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.
20. Governing Law
These Terms will be governed by the laws applicable to Proud Pet Shop and its business operations, except where applicable law provides otherwise.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections provided by the laws of their place of residence.
21. Contact Us
If you have questions about these Terms of Service, please contact us:
Proud Pet Shop
Email: support@proudpetshop.com
We will be happy to assist you with questions regarding our website, products, orders, or policies.